EnglishWould you like to return your purchase? Let us know within 14 days of receiving it that you wish to withdraw from the purchase. You do not need to give a reason or obtain our permission.
You can also email [email protected]. Simply sending a parcel back is not enough: please clearly tell us that you wish to withdraw from the purchase. You may also do this before delivery.
1. Tell us what you want to return
Use the button above to withdraw online. Enter your name, email address and order number or product description, and tell us whether you are returning all or part of the order. Check your details, then confirm your decision. You will immediately receive dated and timed confirmation that you can keep. The cooling-off period ends 14 days after the day of delivery. If items from one order arrive separately, the period starts after the last item is received.
2. Send your products back
After notifying us, you have a further 14 days to return the products. Pack them carefully, including any accompanying parts and, where reasonably possible, the original packaging. Keep your proof of postage.
Return address
Retrotegels – Sealguardstore
Deldenerstraat 208
7555 AJ Hengelo
The Netherlands
Aerosols and liquids: contact us for a suitable return method and the associated costs. Do not return leaking or damaged packaging without appropriate instructions. You can still withdraw from the purchase straight away; arranging transport does not prevent you from submitting your notice.
3. Your refund
We will issue your refund within 14 days of your notice. We may withhold it until we have received the products or you have provided proof of return, whichever happens first. We will use the original payment method unless you agree to another method at no cost to you.
If you return the entire order, we will also refund its standard delivery costs. If you keep part of the order, we will refund the returned items. You pay the direct return costs, provided you were informed of this before purchase. The cost depends on the suitable transport method; the original delivery charge is not a guaranteed return rate.
You may inspect a product as you reasonably would in a shop. Use beyond this may result in a deduction for diminished value. Opened packaging alone is not a reason to refuse a return.
Received an incorrect or damaged item?
Contact us. We will provide an appropriate remedy in accordance with your statutory rights and cover any necessary return costs. Your statutory warranty rights apply alongside the cooling-off period. The full terms and model withdrawal form are in our terms and conditions.