EnglishVersion: 18 October 2026. These terms apply to consumer purchases from Sealguardstore, the online shop operated by Retrotegels. Your statutory consumer rights always apply.
1. Who are we?
Retrotegels – Sealguardstore
Deldenerstraat 208, 7555 AJ Hengelo, The Netherlands
Dutch Chamber of Commerce number: 77539338
VAT ID: NL003208612B47
Email: [email protected]
2. Ordering and payment
The product page describes the product, pack size and price. All prices are in euros and include VAT. Before placing your order, you will see the total, including delivery costs. You can pay using one of the payment methods available at checkout.
Check your order and address details before ordering. Placing an order entails an obligation to pay. The contract is concluded when we accept and confirm the order. An obvious pricing or typing error that you could reasonably have recognised as incorrect is not binding on us. We will contact you and refund any payment received.
3. Dispatch and delivery
We ship with PostNL to all countries in the European Union. Delivery costs per order include VAT and are shown at checkout for your destination. For the Netherlands the rate is €7.45, for Belgium €12.25 and for Germany, France and Italy €12.50. For the other EU countries we charge the public online PostNL rate for a standard parcel up to 2 kg. In-stock products ordered and paid for before 17:00 on working days are dispatched the same day. Dispatch means handing the parcel over to PostNL; the delivery day may differ.
We deliver within the agreed period or, if none is agreed, within 30 days. We will inform you of delays. If we miss an agreed deadline, you may give us a reasonable additional period to deliver. If we still fail to deliver, you may terminate the contract and receive a refund. Where the law does not require an additional period, you may terminate immediately.
We bear the risk of loss or damage until you, or someone you designate, receive the order. The statutory exception for a carrier independently chosen by you and not offered by us continues to apply.
4. Using the products
Read the label, directions and safety information before use. Use each product for its intended purpose and first test an inconspicuous area as instructed. We are happy to help if you are unsure. Coverage calculations are estimates: the surface and application determine actual consumption. This does not limit your statutory rights.
5. Cooling-off period and notifying a return
You may withdraw from the purchase without giving a reason until 14 days after the day you receive the product. If items from one order arrive separately, the period starts after the last item is received. Notify us using Withdraw from your purchase, by email, by telephone or through another clear statement. You do not need an account or prior permission. The online function lets you check and confirm your notice and provides dated and timed acknowledgement.
After notifying us, you have 14 days to return the products to Retrotegels – Sealguardstore, Deldenerstraat 208, 7555 AJ Hengelo, The Netherlands. Pack them carefully and keep your proof of postage. You pay the direct return costs. The rate depends on the packed weight and a suitable shipping method; outbound delivery rates are not return rates. Contact us about safe transport for aerosols, liquids or leaking packaging. This is not a requirement to obtain permission before submitting your withdrawal notice.
You may inspect the product as you would in a shop. Use beyond what is necessary may result in a deduction for diminished value where permitted by law. Opened or missing original packaging does not automatically exclude your right to return.
6. Refunds
If you withdraw from the entire order, we refund the purchase price and standard delivery costs. Extra costs for a more expensive delivery option are excluded. For a partial return, we do not refund the original delivery costs unless required by law.
We issue refunds within 14 days of your notice. We may withhold the refund until the products have been returned or you have provided proof of return, whichever happens first. We use the original payment method unless you agree to another method at no cost to you.
7. Warranty and complaints
You are entitled to a product that conforms to the contract. If something is wrong, contact us with your order number and a description of the problem. We will provide an appropriate remedy under your statutory rights, such as repair or replacement, free of charge, within a reasonable period and without significant inconvenience. Where the law provides, you may request a price reduction or terminate the contract. We cover necessary return costs where we are at fault or the product is defective.
We respond to complaints within 14 days. If resolving the issue takes longer, we will tell you when to expect a response. Any manufacturer’s warranty is additional to your statutory rights.
8. Privacy and applicable law
Our use of personal data is explained in our privacy notice. The terms available at the time of purchase apply to that order. Dutch law applies to the purchase. This does not remove any mandatory protection available to Belgian consumers under the applicable rules. You may submit a dispute to the court with jurisdiction under the law.
Model withdrawal form
Use this form only if you wish to withdraw from the purchase. You may also notify your return online or send your own clear statement.
To: Retrotegels, Deldenerstraat 208, 7555 AJ Hengelo, The Netherlands; [email protected].
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Product(s): ………………………………………………..
Ordered on (*) / received on (*): ………………………………………………..
Name of consumer(s): ………………………………………………..
Address of consumer(s): ………………………………………………..
Date: ………………………………………………..
Signature of consumer(s), only if submitted on paper: ………………………………………………..
(*) Delete as appropriate.